Nexia Care
After-sales support that keeps your smart home working.
A smart home should keep performing beautifully long after installation. Nexia Care is our long-term support promise.
01
Dedicated support
A team that knows your home and is ready when you need them.
02
Remote diagnostics
Many issues can be identified and resolved without a visit.
03
Proactive care
Monitoring and gentle maintenance to keep the experience effortless.
04
On-site service
Service visits when something needs hands-on attention.
05
Ongoing guidance
Advice as your needs evolve — new routines, new rooms, new ideas.
Care Plans
Two plans, matched to your system size
Starter Care
For basic ongoing confidence
Best for smaller apartments and homes with a focused set of smart devices.
- Remote support during business hours
- Basic system health check
- Battery replacement reminders
- Limited annual checkup
- Guidance for small changes
Advanced Care
For larger systems and more automation
Best for villas, townhouses, and homes with full automation or a Smart Home Server.
- More frequent system checkups
- Sensor testing (leak, smoke, gas)
- Smart lock testing and re-calibration
- Curtain motor and rail check
- Smart Home Server health check
- Automation tuning and new routine setup
- Priority support
- New device onboarding support
Pricing and inclusions are confirmed based on system size and complexity after a short review of your setup.